How we run this place.
Written to be read, not to be skimmed past.
Every standard the space will operate to from opening, set out in plain language. If something here is unclear, ask us and we will rewrite it rather than defend it.
- 01
Data protection and GDPR
How personal data is handled under the Data Protection (Bailiwick of Guernsey) Law, 2017 and the UK and EU GDPR.
Read - 02
Late arrival, cancellation and missed appointments
What happens if you arrive late, need to change an appointment, or do not arrive at all.
Read - 03
Alcohol, drugs and substance misuse
How we handle alcohol and drugs on site, and how we support people whose use of a substance is causing them harm.
Read - 04
Safeguarding children and adults at risk
How concerns about a child or an adult at risk are recognised, recorded and reported.
Read - 05
Confidentiality and record keeping
What stays in the room, the narrow situations where it cannot, and how notes are kept.
Read - 06
Consent, capacity and chaperones
How consent is taken before treatment, how it can be withdrawn, and how to ask for a chaperone.
Read - 07
Code of conduct and professional boundaries
The standard of behaviour expected of everyone in the building, in both directions.
Read - 08
Complaints and feedback
How to raise a concern, what happens next, and where to go if we do not get it right.
Read - 09
Accessibility and reasonable adjustments
Physical access, sensory access, digital access, and how to ask for something different.
Read - 10
Equality, diversity and inclusion
Who is welcome here, which is everyone, and what that commitment means in practice.
Read - 11
Health, safety and infection control
How the building, the equipment and the rooms are kept safe.
Read - 12
Practitioner standards and room licences
What is required of anyone practising from the space, and on what terms rooms are held.
Read - 13
Children and young people
Consent, attendance and confidentiality for anyone under eighteen.
Read - 14
Photography, recording and social media
Filming in the building, recording sessions, and how we talk about the space online.
Read - 15
Environment and sustainability
How the space is fitted out and run, and where the limits of that honestly are.
Read - 16
Website, cookies and the assistant
What the site stores in your browser, and how the on-site assistant behaves.
Read