What we collect, and why.
Plain answers. No small print.
This page explains the data MYND AT ONE holds, the purpose it serves, how long it is kept, and what you can do if you want to know more.
What we collect
We only collect what you choose to give us, or what is needed to run the site securely. This includes your name, email address and message when you use the enquiry form or chat assistant; practitioner qualifications, insurance proof and room licence documents when you apply for a practitioner account; and basic technical information such as your browser type and IP address, used only for security and error reporting.
Why we collect it
We use your contact details to reply to enquiries and follow up personally. Practitioner documents are collected to verify qualifications, confirm insurance and manage room licences. Technical information helps us keep the site secure, fix problems and understand how the site is used, without identifying individuals.
How long we keep it
Enquiry records are kept for two years, or until you ask us to delete them. Practitioner documents are kept for the length of the room licence plus seven years, for legal and insurance reasons. Technical logs are kept for thirty days, then deleted automatically.
Who sees it
Your data is seen only by the small team at MYND AT ONE and the secure services that host the site and deliver emails. We do not sell data. We do not share it with advertisers or other third parties for marketing.
Cookies and analytics
We do not use analytics, advertising or tracking cookies, and we do not run third party trackers. The site stores a small amount of information in your browser only to make it work as you would expect: your reading preferences, such as quiet mode and journal text size, and a secure sign-in token if you hold a practitioner or admin account. None of this is used to profile you or shared with anyone else, and it stays on your device until you clear it. Because nothing here is used for tracking, no cookie consent banner is needed.
Your rights
You can ask to see, correct or delete the personal data we hold about you. You can also ask us to stop processing it, or to restrict how we use it. The quickest way is the data request form on this site. You can also email Support@wellnessguernsey.com or write to 51 Le Pollet, St Peter Port, Guernsey, GY1 1WQ. We will respond within one month.
If you have a question about your data, write to us.
51 Le Pollet, St Peter Port, Guernsey, GY1 1WQ